How Can We Help?

Download the Valley Eats app or visit order.valleyeats.ca. Enter your address, browse restaurants, add items to your cart, and checkout. You'll receive real-time updates on your order status.

Delivery fees vary by distance and restaurant but typically range from $2.99 to $4.99. The exact fee is shown before you place your order. We keep fees low to make delivery affordable.

Most deliveries arrive within 30-45 minutes, but times vary based on restaurant preparation, distance, and current demand. You'll see an estimated delivery time before ordering and get real-time updates.

Yes! You can schedule orders up to 7 days in advance. Just select 'Schedule for later' at checkout and choose your preferred date and time.

Contact us immediately through the app or call 1-855-610-3287. We'll work with the restaurant to resolve the issue quickly. Refunds or credits are provided for missing or incorrect items.

You can modify or cancel orders within 2-3 minutes of placing them. After that, the restaurant starts preparing your food. Contact support if you need urgent changes.

Yes, from licensed restaurants. You must be 19+ and show valid ID upon delivery. Couriers cannot leave alcohol unattended.

We accept all major credit cards (Visa, Mastercard, Amex), debit cards, Apple Pay, Google Pay, and Valley Eats gift cards. Cash payment is not available.

Yes! We use industry-standard encryption and never store your full card details. Payments are processed through secure, PCI-compliant payment providers.

Restaurants may set different prices on delivery platforms to cover additional costs. All prices are clearly displayed before you order.

Tips go 100% to your courier. You can tip at checkout or add a tip after delivery. Suggested amounts are provided, but you can enter any amount.

Yes! Digital receipts are emailed after each order and available in your order history. You can also request printed receipts from the restaurant.

Contact our support team at 1-855-610-3287 or support@valleyeats.ca with your order number. We'll investigate and issue refunds for any billing errors.

Download our app or visit order.valleyeats.ca. Click 'Sign Up' and enter your email, phone number, and create a password. Verify your email to complete registration.

Click 'Forgot Password' on the login screen. Enter your email and we'll send a reset link. Check your spam folder if you don't see it within a few minutes.

Go to Account Settings > Addresses. You can add multiple addresses and set a default. Select different addresses at checkout as needed.

Yes. Email privacy@valleyeats.ca or call 1-855-610-3287 to request account deletion. We'll delete your data per our privacy policy.

Check your notification settings in the app. Make sure notifications are enabled for Valley Eats in your phone settings. Also check that your phone number is correct.

Yes! Our app is completely free to download and use. You only pay for the food you order plus delivery fees.

Visit valleyeats.ca/restaurant-partners or call 1-855-610-3287. We offer the lowest commission rates in Canada (16-20%) and can have you live in 3-5 days.

We charge only 16-20% commission - the lowest in Canada. No hidden fees, no monthly charges. Compare to 25-30% elsewhere.

Access your vendor portal at vendors.valleyeats.ca. Update menu items, prices, hours, and availability in real-time from any device.

We pay restaurants weekly via direct deposit every Thursday. You get detailed reports of all orders and fees.

We provide a free tablet and printer. No POS integration required - our system works alongside your existing setup.

Apply at drivers.valleyeats.ca/applicants. You need a valid driver's licence, insurance, reliable vehicle, and smartphone. Background check required.

Couriers earn a base delivery fee plus 100% of tips. Average earnings are up to $20-30/hour depending on location and time.

Couriers are paid weekly via direct deposit. Instant cashout options available for a small fee.

Must be 18+, have a valid driver's license, vehicle insurance, reliable transportation, and pass a background check.

Yes! Work whenever you want. No minimum hours or schedules. Go online when you're available and offline when you're done.

We offer contactless delivery, enhanced sanitization at restaurants, and health screening for couriers. Masks optional but welcomed.

All restaurant partners must maintain proper licensing and follow health regulations. Couriers use insulated bags to maintain food temperature.

We offer refunds for wrong orders, missing items, quality issues, or excessive delays. Contact support within 24 hours of delivery.

We follow strict privacy policies and never sell your data. Read our full privacy policy at valleyeats.ca/privacy.

Report safety issues immediately to 1-855-610-3287. For emergencies, call 911 first. We take all safety concerns seriously.

Try: 1) Force quit and restart the app, 2) Check your internet connection, 3) Update to the latest app version, 4) Clear app cache, 5) Reinstall the app. Contact support if issues persist.

Ensure you're using the correct email/phone and password. Try resetting your password. Check for typos and that caps lock is off. Contact support if you still can't access your account.

Restaurants may be closed, outside your delivery area, or temporarily offline. Try adjusting filters or searching by name. Some restaurants have limited hours.

Enable location services for Valley Eats in your phone settings. Make sure you have a strong GPS signal. You can also manually enter your address.

Check your internet speed. Clear browser cache/cookies. Try a different browser or device. Peak meal times may cause temporary slowdowns.