COURIER PRIVACY POLICY

Privacy Notice

Last Updated April 4, 2022

This Privacy Policy explains what Personal Information (defined below) we collect, how we use and share that information, and your choices concerning our information practices. This Privacy Policy is incorporated into and forms part of our Terms of Service.

Before using Valley Eats Driver or submitting any Personal Information to Valley Eats Inc., please review this Privacy Policy carefully and contact us if you have any questions. By using the Valley Eats Driver, you agree to the practices described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not access the Valley Eats Driver or otherwise use the Valley Eats Driver.

PERSONAL INFORMATION WE COLLECT

We collect information that alone or in combination with other information in our possession could be used to identify you (“Personal Information”) as follows:

Personal Information You Provide: We collect the following categories of Personal Information from you when you register for an account, or otherwise contact us. Personal Information includes anything considered Personal Data under the General Data Protection Regulation, including any implementing national laws and regulations (“GDPR”). The Personal Information we collect varies depending on what you choose to provide, but it may include your name, email address, phone number, location, and information about your request:

Identification Information: We collect your name, email address, and phone number.
Communication Information: We may collect information when you contact us with questions or concerns and when you voluntarily respond to questionnaires, surveys, or requests for market research seeking your opinion and feedback. Providing communication information is optional for you.
Social Media Information: We have pages on social media sites like Instagram, Facebook, Twitter, and LinkedIn (collectively “Social Media Pages”). When you interact with our Social Media Pages, we will collect Personal Information that you elect to provide to us, such as your contact details. In addition, the companies that host our Social Media Pages may provide us with aggregate information and analytics regarding the use of our Social Media Pages.
Internet Activity Information: When you visit, use, and interact with the Valley Eats Driver, we may receive certain information about your visit, use, or interactions. For example, we may monitor the number of people that use the Valley Eats Driver, peak hours of visits, which page(s) are visited, the domains our visitors come from, and which device people use to access the Valley Eats Driver, geographical information, and navigation pattern. In particular, the following information is created and automatically logged in our systems:
Log Information: Information that your device automatically sends whenever you use Valley Eats Driver. Log Information includes your Internet Protocol address, device type and settings, the date and time of your request, and how you interacted with the Site.
Device Information: Includes the name of the device, operating system, and browser you are using. Information collected may depend on the type of device you use and its settings.
Usage Information: We collect information about how you use Valley Eats Driver, such as the types of content that you view or engage with, the features you use, the actions you take, and the time, frequency, and duration of your activities.
Location Information: We use your device's location data, IP address, or GPS to provide real-time data to the end-user while using Valley Eats Driver
Email Open/Click Information: We use pixels in our email campaigns that allow us to collect your email and IP address as well as the date and time you open an email or click on any links in the email.

HOW WE USE PERSONAL INFORMATION

We may use Personal Information with your prior consent or as necessary for the following legitimate business interests:

To provide the Service and help deliver notifications across multiple channels;
To help users build their messaging flows and templates;
To respond to your inquiries, comments, feedback, or questions;
To send administrative information to you, for example, information regarding the Service and changes to our terms, conditions, and policies;
To analyze how you interact with Valley Eats Driver and provide, maintain and improve the content and functionality of the Valley Eats Driver and our customer relationships and experiences, develop our business and inform our marketing strategy.
To track data on requests made by Valley Eats Driver, such as when the requests are made, their status, and how long it takes us to complete the request in order to monitor and improve infrastructure performance around latency and reliability;
To develop new products and services;
To administer and protect our business and Valley Eats Driver, prevent fraud, criminal activity, or misuse of Valley Eats Driver, and ensure the security of our IT systems, architecture, and networks (including troubleshooting, testing, system maintenance, support, and hosting of data); and
To comply with legal obligations and legal process and to protect our rights, privacy, safety or property, and/or that of our affiliates, you, or other third parties, and enforce our terms and policies.

SHARING AND DISCLOSURE OF PERSONAL INFORMATION

Valley Eats Inc. does not sell your Personal Information. In certain circumstances, we may share the categories of Personal Information with third parties without further notice to you, unless required by the law, as set forth below. Valley Eats Inc. imposes on the following third parties confidentiality, privacy, and data protection terms that protect your Personal Information to the same standard as provided for in this Privacy Policy.

Vendors and Service Providers: To assist us in meeting business operations needs and to perform certain services and functions, we may share Personal Data with service providers, including hosting, cloud services, and other information technology services providers; event management, email communication software providers and email newsletter providers; database and sales/customer relationship management services; payment processors; web analytics services. Pursuant to our instructions, these parties will access, process, or store Personal Data in the course of performing their duties to us.
Business Transfers: If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, dissolution, sale of all or a portion of our assets, or transition of service to another provider (collectively a “Transaction”), your Personal Information and other information may be shared in the diligence process with counterparties and others assisting with the Transaction and transferred to a successor or affiliate as part of or following that Transaction along with other assets.
Legal Requirements: If required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, including to meet national security or law enforcement requirements, (ii) protect and defend our rights or property, (iii) prevent fraud, (iv) act in urgent circumstances to protect the personal safety of users of the Service, or the public, or (v) protect against legal liability.
Affiliates: We may share Personal Information with our current and future affiliates, meaning an entity that controls, is controlled by or is under common control with Valley Eats Inc. Our affiliates may use the Personal Information we share in a manner consistent with this Privacy Policy.

DATA RETENTION

We keep Personal Data for as long as reasonably necessary for the purposes described in this Privacy Policy, while we have a legitimate business need to do so, or as required by law (e.g. for tax, legal, accounting, or other purposes), whichever is the longer.

To determine the appropriate retention period for your Personal Data, we will consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorized use or disclosure of your Personal Data, the purposes for which we use your Personal Data and whether we can achieve those purposes through other means, and the applicable legal requirements.

UPDATE YOUR INFORMATION

If you need to change or correct your Personal Data or wish to have it deleted from our systems, you may contact us at relations@valleyeats.ca. We will address your request as required by applicable law.

SECURITY

You use the Valley Eats Driver at your own risk. We implement commercially reasonable technical, administrative, and organizational measures to protect Personal Information both online and offline from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or e-mail transmission is ever fully secure or error-free. In particular, e-mail sent to or from us may not be secure. Please keep this in mind when disclosing any Personal Information to Valley Eats Inc. via the Internet. In addition, we are not responsible for circumvention of any privacy settings or security measures contained on Valley Eats Driver, or third-party websites.

YOUR CHOICES

In certain circumstances providing Personal Information is optional. However, if you choose not to provide Personal Information that is needed to use some features of our Service, you may be unable to use those features. You can also log in to your account or contact us to request updates or corrections to your Personal Information.

CHANGES TO THE PRIVACY POLICY

The Service and our business may change from time to time. As a result, we may change this Privacy Policy at any time. When we do we will post an updated version on this page unless another type of notice is required by the applicable law. By continuing to use our Service or providing us with Personal Information after we have posted an updated Privacy Policy, or notified you by other means if applicable, you consent to the revised Privacy Policy and practices described in it.

If you have any questions about our Privacy Policy or information practices, please feel free to contact us at our designated request address: relations@valleyeats.ca.