Dispatch Analyst

Location: Pembroke, ON


Valley Eats Dispatchers are an integral part of tracking orders for Valley Eats. They monitor couriers to pick up and drop off deliveries.  Dispatchers are calm, clear and in control, especially in stressful situations. They know the appropriate responses, no matter the scenario. They track and monitor deliveries by phone and network, and respond to any issues in a timely manner.

You will need to be able to prioritize deliveries and couriers and think quickly on your feet. Members of this team are strong communicators with personalities that shine through the different channels of communication Valley Eats uses every day.


The Dispatch Analyst role is an integral part of the Valley Eats Team. Duties include but are not limited to the following: 


  • Receive and record significant information

  • Address problems and requests by transmitting information or providing solutions

  • Receive and dispatch orders to restaurants or couriers

  • Prioritize calls according to urgency and importance

  • Use a phone or computer to send couriers to appropriate locations

  • Monitor the route and status of couriers to coordinate and prioritize their ETA

  • Provide couriers with information about orders, traffic, obstacles and requirements

  • Enter data in the computer system and maintain logs and records of calls, activities and other information




  • Excellent communication skills

  • Outstanding organizational and time management skills

  • Adaptability

  • Critical Thinking and Problem Solving Skills

  • Team Work

  • Dependable

  • Knowledge of local area an asset

  • Ability to work in a fast-paced environment 


Note: All employees will be asked to sign a Consent for Disclosure of Personal Information in order to complete a background check. Job offers will be conditional upon results that the Company determines to be satisfactory.