Dispatch Analyst

Location: Pembroke, ON


 

You’ve probably seen hundreds of job descriptions by now, why should you care about this one?

Because YOU’RE awesome. You thrive in a fast-paced environment and your nerves of steel keep you in control when facing challenges. If you were in an action movie, you wouldn’t look back at the explosion behind you.

Dispatch Analysts must handle the responsibility of being the face of Valley Eats. That means communicating effectively across various channels with customers, restaurants, and delivery drivers, treating everyone respectfully and with your full attention. You know what to say in every situation.

Monitoring and prioritizing deliveries from start to finish requires excellent organizational skills that carry over into every other responsibility on the job - for you, that’s easy!

The Dispatch Analyst role is an integral part of the Valley Eats Team. Duties include but are not limited to the following:

  • Receive and record significant information

  • Address problems and requests from customers, restaurants, and drivers by transmitting information or providing solutions

  • Receive and dispatch orders to restaurants or couriers

  • Prioritize calls according to urgency and importance

  • Use a phone or computer to send couriers to appropriate locations

  • Monitor the route and status of couriers to coordinate and prioritize their ETA

  • Provide couriers with information about orders, traffic, obstacles and requirements

  • Enter data in the computer system and maintain logs and records of calls, activities and other information

Requirements

 

  • Excellent communication skills - phone and network

  • Outstanding organizational and time management skills

  • Adaptability

  • Critical Thinking and Problem Solving Skills

  • Team Work

  • Dependable

  • Knowledge of local area an asset

  • Ability to work in a fast-paced environment

 

Job Type: Full-time

 

Salary: From $15.00 per hour

 

COVID-19 considerations:

 

Workstations Sanitized Regularly

 

All local and provincial health guidelines are followed

 

Note: All employees will be asked to sign a Consent for Disclosure of Personal Information in order to complete a background check. Job offers will be conditional upon results that the Company determines to be satisfactory.