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Customer Service Specialist

Location: Pembroke, ON

We are seeking an enthusiastic Customer Service Specialist to join our Valley Eats team. If you thrive in providing exceptional service, enjoy problem solving, and love creating positive experiences, then this role is perfect for you!


As a Customer Service Specialist, you will be the frontline ambassador for Valley Eats, serving as the primary point of contact for our customers, partners, and Couriers. From promptly addressing inquiries to delivering effective solutions, you will play a vital role in guaranteeing customer satisfaction. 


Your responsibilities will include:


  • Handling inquiries and providing timely and accurate responses

  • Resolving issues and complaints with professionalism and empathy

  • Managing and updating customer accounts and order information

  • Collaborating with various teams to ensure seamless order processing and delivery

  • Identifying opportunities to enhance the customer experience and making appropriate recommendations


To succeed in this role, you should possess:


  • Strong customer service skills with a genuine interest in helping others

  • Excellent communication and interpersonal abilities, including experience with speaking on the phone

  • Problem solving skills and the ability to think on your feet

  • Patience and empathy when dealing with customer concerns

  • Attention to detail and the ability to multitask in a fast-paced environment 


Join our Valley Eats team and be part of an exciting and rewarding journey! 


Job Type: Full-time


Salary: Starting at $16/hr


Please note that all applicants will be required to sign a consent for Disclosure of Personal Information in order to complete a background check. Job offers will be conditional upon results that the Company determines to be satisfactory.

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